ABOUT SHIPPING
We have high-quality overseas warehouses with sufficient inventory and fast transportation. Shipment within 5 days (working days) after receipt of payment.
ABOUT TAX
Every country has her own duty policy, we cannot make promise about that. But if you have any requirements, pls contact us before you place the order.
ABOUT GUARANTEE
Product warranty is 2 years. If the goods you receive have quality problems or cannot control the products, please contact us as soon as possible. We will reply you immediately and help you solve the problem.
ABOUT FEEDBACK
Five-star feedback is warmly welcome. We ask you to contact us immediately before leaving neutral or negative feedback so that we can help you solve the problem.
FQA
1.Q: How to connect the remote control?
1) Answer: After turning on the bulb for more than 2 seconds, press the "ON" button immediately. The flashing light indicates that the remote control has been successfully connected.
2) Answer: If you cannot connect to the bulb, please contact us and we will help you solve the problem.
2.Q: How to restore the factory settings of the lamp?
A: Press the wall switch 3 times, the light flashes blue, indicating that the light has successfully restored to the factory mode.
3. Q: Why is it light blue when opened? The color temperature will automatically change after a period of time.
A: This is the network configuration mode. You need to connect the lamps to the APP or remote control to set a color temperature you like.
4.Q: How to connect to Alexa or Google?
A: Open the application and click the icon on the upper left to find the third-party service to connect.
5.Q: The device shows offline, what should I do?
1) A: Please check whether there is a wall between the smart device and the router, and whether the distance is too far. For the light bulb, check whether it is installed in a metal shield. These conditions may weaken the Wi-Fi signal and cause the device to be offline.
2) Please check whether there are too many Wi-Fi connections on the router. You can try to restart the router, and then wait for 2 to 3 minutes to see if the connection can be restored.
3) Check whether the Wi-Fi connected to the mobile phone and the Wi-Fi connected to the smart lamp are the same network. If not, please switch the mobile Wi-Fi network to ensure that the mobile phone and the smart lamp are connected to the same Wi-Fi network. If you need remote control away from home, log in to the App account and enable the remote access function of the smart device.
