Customer Service/Returns and Refunds
Returns and Refunds

Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

1. You can initiate a full refund if it has not been shipped.

2. If the goods have been shipped but not received, you need to bear the freight.

3. If you are not satisfied with the use of the received product, you can take a picture of the product and fill in the corresponding form within 15 days of receiving the goods, after Bossgoomall raises the sale, we will deduct the deduction fee based on the actual situation. After more than 15 days, you can send an email to to apply, and we will send someone to communicate with you.

Return and refund process

The process is as follows:

①Click on “Apply for refund”

②Submit a Return & refund request form

③Bossgoomall will respond within 3 days


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