About us and Products:
These items are hard to describe precisely,sizes and Colors may look different in person than here. Due to differences in monitors, we cannot be responsible for variations in color between the actual crystal and your screen.
About us : All our products are100%genuine,Crystals famous for flawless worksmanship,precision cutting and clarity are offered here. We offer the very best.You will take as much pride in owning our products as much we take in offering itto you. we strive to offer great customer service,unconditional product quality at unmatched prices and still everyday,we continue to try to make your shopping experience with us .We are open 7 days from 11 am to 7pm(est).We will answer all your question if you have any.You can email us.
About shipping:
we will leave the tracking number on your order when we have shipped the package ,you can get it and check your package after 24 hours (Because it willtake about 24 hours for delivery company to upload the checking information on their web ). You can track the package in the courier company link:
we will charge extra shipping free if your location is remote or we will use other delivery way.
About After Sales Service :
1.When you receive the package ,please open the package and check all the items are working in good condition before you sign .DO not sign if the items are broken ,and ask the delivery company to make a "damage certificate ".Otherwise we will not provide any warranty and refund
2.If you have any questions or comments about our products or policies ,please contact us by Trademanaget or Email,we will respond within 24 hours.
3.Our products will be slightly different than in pictures .please refer to the actual product than you receive .
4.Customer satisfactory is most important to us.if you have a problem or question regarding your transaction please contact us before leaving any type of feedback or open any dispute .Negative feedback does not solve anything.we will try the best to resolve the issues.
About Return Policy:
1. All lights are under one year warranty .(not cluding the accessories ).
2. We will help you to fix the device free in 1 years ,but you need to pay the shipping cost and the new accessories cost .
3. please contact us before sending the goods back by email or online service ,and we could offer you detailed return processures and make sure everything goes smoothly
About Feedback :
1.Your Feedback is really important to us, please take a few seconds to leavegreat feedback if you are satisfiedwith our product or service, thank you so much !!
2.We always offer the lowest price for best goods and service to you.
3. Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!
About Our Missions:
1.TO Export high quality goods from the orient at a competitive price for our customers .
2.To work with our customers to build up his business .
3.TO Maximize our international buyer's profitability and cometitiveness .
4.Hope doing business with you soon and we promise we will give you the the best prive and the best service .
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