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FAQ

Q: Customer reflects product error received

A: There are two possibilities. The first one is the logistics company's long-distance transportation. The goods are damaged or lost or replaced due to transportation problems during the journey. above.Another possibility is that the mistakes of the new manual people cause the product to send errors, because we have to pack hundreds or even thousands of packages every day, don't worry, if it is determined to be a worker's problem, we will send the lost part for free in the new order. This process requires the buyer to provide a photo to confirm where the problem occurred.

Q: How long does the parcel arrive?

A:Our commitment time is 60 days. Under normal circumstances, the parcel can arrive smoothly. Of course, there are accidents. If the promise time is coming to an end, the buyer can choose to extend the buyer's protection time, or the package will still be lost after the protection time is over. We will refund the full amount and bear the value of the lost goods.

Q:The buyer responded that the seller's response was too slow

A: Busy work hopes that buyers can understand, because every day I have hundreds of pieces of information to read, thanks to the support of many buyers, and hope that buyers understand the amount of heavy information of the seller every day, there is no way to reply in time, we will be 7 Try to respond to the buyer's information within 10 days, hope that the buyer can understand and forgive

Describe your brands story, including establishment and development timelines, milestones, etc.