We will normally process your order within 24-72 hours, but we can not guarantee delivery time due to different custom laws and international mail traffic. Please allow almost 4 weeks shipping days for international mail order. We also provide expedited service for international orders. And if you need the fast shipping, please contact our customer service to get help. We apologize for any inconvenience this.
Payment terms
Mostly: EMS:5-14days. UPS/DHL/FedEX/TNT:3-7days. Hongkong post /China Post:21-90days.
We ship to Alixpress's address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay.
Warranty&Return
1.We provide 1 YEAR Warranty. Buy with confidence!
2.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
3.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
4.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
5.If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Kind Note
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2.These charges are normally collected by the delivering freight (shipping) company or when you pick the item up , Do not confuse them for additional shipping charges.
3.Don't leave Negative feedback without asking us for help. Please contact us first if you have any problem.We strive to answer all messages as quickly as possible.
