1.Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
2.Our Cancellations Policy
Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
about your orders
Return Policy
We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy below carefully. We refuse return the items without any quality or size problems
1). You must contact us within 3 days (72 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer`s responsibility.it is buyer`s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake ,we accept returning.
5).If you are not satisfied with the items for your own reasons, except it's a customized dress or promotional dress, you can also get the refund if the products are returned within 3 days with original tag and package. Only you are required to pay 15% restocking fee and the two ways shipping cost.
6).As for custom made size and color ,we will not accept return .
-Brazil custormer should leave your CPF or CNPJ number;
-Russia customer should leave your full name;
-plsease leave the item detailed information(color/size/others);
-if you has some plobrem befor you place a order,pls contact us,we will reply you in time;
-the goods is expected to delivery time, Sometimes it would be longer (bad weather/ customs clearance/holiday)
feedback @ sharing
-pls leave me all 5 star feedback after you received the package;
-do not leave negative or neutral feedback because we can communicate well;
-sharing shopping experience with your friends,welcome to our store
