Rolecos is a professional costumes brand in the world,we found factory since 2001,located in Yiwu city of Zhejiang Province,China .
We main products : Cosplay /Retro Style/Halloween/Christmas Costumes ,ect .
We also welcome OEM and ODM orders. If you have pictures or samples, you can send them to us. We will manufacture products as per your specifications and requirements.
We are looking forward to your cooperation .
FAQS
Q:How to deal if size not suitable ?
A: First please contact us ,we provide return and exchange service of goods, we guarantee to be satisfied of you.
Q:How to return or exchange?
A:Please send it back,we will resend you within 3 days when we get returned parcel.We will send you new tracking no for resend items .The return shipping charge is for account of buyer .
Q:What should I do if have quality problems ?
A:Please contact us and send us picture for items after we comfirmed,If its our responsibility,we will give your particial refund as compensation . Full refund available as long as parcel is been returned
Q:Why I need to pay additional custom tax for my items?
A:On certain circumstances, some country may charge custom taxes for the purchase from other countries. please kindly note that buyer should be responsible for Custom Tax of his country.We try our best to help you Dear ,but no responsible for it ,thanks for understanding .
Q: When can I get my items?
A:For a customized product, the processing time about 7-15 days, while a normal size can be sent out within 1-3 days after finish the payment . As for the transport time,It will cost 4-7 days via express delivery . China Post needs about 15-35 days (In addition to Brazil, Russia, Chile, Columbia and remote countries).
Feedback
Dear buyer ,when you received order :
1.If you like them , please leave us a 5 Star positive feedback !!
2.If not satisfied with them , please contact us before leaving negative feedback,and please don't open a dispute .We will resolve the issues, please give us a opportunity to serve you, give you a good buy experience .
