Shipping
International Buyers – Please Note:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Above 95% can get to the buyers without any Taxes. We usually write the item name ‘car video system’. If the buyers have better method to help clear the customs, please contact us. Customers are responsible for the remote area fee (USD35) if courier confirms that your address belongs to remote area.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We use DHL and EMS for our international shipment and if you can choose DHL we suggest you use it. if you prefer other express, please feel free to contact with us directly They usually take 10-20 working days for delivery to most of the international cities. In our experience, around 10% items will take longer than that due to the customs clearance.
If your address is PO BOX, Express will refuse to delivery so you need provide another address, thank you for your attention. We just can send this item to your ALI registered address, if you want to change the shipping address after paid, we will refund you first, and you can add the new address in your ali and pay for it again.
Usually there will be a delay to show delivery status on the delivery update system; you may consider tracking your items in a few days later
All the tracking number will be sent to you after the parcel sent; it is just under the ali payment information email, if you did not receive it after the time limit, just feel free to contact us.
Warranty and Return:
All our items are tested to ensure working properly before shipping.
All our items come with a 12-month Manufacture Warranty. The warranty will not cover damage from improper installation, accident, misuse, abuse, improper wiring, and incorrect voltage operating the unit against the instructions in the owner's manual.
The valid period of replacement is 14 days from the date of receiving the item, if this item has any problem when arriving, please feel free to contact us and please note keep it in original condition
It is buyer's responsibility to pay for return postage and ship the item back to us. We will send it back at our cost if this item is defective as report. Please inform us of the reason of your order revocation and send us a clear picture or a video as a proof. Items returned to us without a report will not be processed.
Please just install this unit by professional technician, also ask them to test it first before installation
Before our sending, we have checked all our items carefully, if you received a broken defective item, just keep the original package and make a photo to us within 3 days, just in 3 days after delivery we can make the claim to shipping company with your photo, however please note shipping company needs about 15-30 days to investigate the case, so please be patient
Note:
Installation Fees are out of our control, they must be paid by Buyer. Installation fees are not included in this transaction; they will not be refunded/covered by us or ali at any circumstances.
All the emails will be replied in 24 hours except Sunday and Festival
The price includes no VAT and customs tax, if any fees happen, buyer should pay it by himself
Please understand that shipping and handling fee is not refundable. Buyer is responsible for shipping costs incurred shipping products back
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