Customer service:
working hours:
Monday to Friday 9:00-18:30 and Saturday 9:00-12:00 (Beijing time). Except holidays!
We are happy to help you:
We will carefully test all products before sending them.
However, if you still have any questions, please feel free to contact us!!
We will try our best to solve your problem.
***We want to help our customers***
However, if the buyer raises a dispute or leaves negative feedback without contacting us in advance, we will not provide after-sales service and the buyer will be blacklisted.
For fraudsters, we will provide all the evidence and report it to express, which will cause the buyer to suspend or terminate the account.
Payment:
1-payment must be made within 7 days after placing the order, otherwise the order will be invalid or cancelled by the system.
2 - generally, it takes 24 hours for express to check and confirm payment.
3 - if the payment is not available or invalid, the system will close your order.
Transportation:
1 - after confirming the payment, all products will be tested, packed and delivered within 2-4 working days.
2 - after the processing time, all tracking numbers need several days to be displayed online.
You can follow it later at www.17track.net
3-international transportation usually takes 25-60 days. Many facts, such as bad weather, customs or peak sales season, can cause delays.
If your package takes too long to deliver.
Please contact us and we will help you check the condition of the package.
4 - ensure all details have been completed correctly:
Contact (full name in Russian), address, zip code and telephone number.
We will use the information provided in the order to prepare the package.
If any information provided is incorrect, the buyer shall be responsible for the undelivered package.
5 - the package cannot be sent to a different address than in the order. We can't change the address information.
Cancellation and refund:
1-the order can only be cancelled before the package is handed over to the carrier for processing.
2 - once the product has been sent, the order can no longer be cancelled.
3 - for cancelled orders and refunds, express usually takes 1-2 weeks to get the buyer to refund.
The time depends on the payment method you choose to pay.
You can see the refund time in the following link.
